FAQs
TGCM KNIX Issued Knix Gift Card FAQs
Are these the right FAQs for my Knix Gift Card?
To get you to the right place for assistance, please review the terms on the back of the card or on the eGift template.
Gift card numbers that are 16 digits and numeric with a PIN are issued by TGCM KNIX; you are in the right place!
All other gift cards or gift cards that are 16 digits and alphanumeric (no PIN) can be serviced by Knix Customer Service here.
Where can a Knix gift card be purchased and redeemed?
Knix gift cards are currently only available for purchase in the United States at www.knix.com and can only be redeemed for orders shipped to an address in the United States.
How can I order a card for myself or as a gift?
Individual digital and physical gift cards are available for purchase here.
When can I/my gift recipient expect my digital gift card order?
Digital gift cards are sent via email almost immediately or on the date designated by the purchaser.
When can I/my gift recipient expect my physical gift card order?
Physical gift cards are not currently available for sale in the United States.
How do I redeem my Knix gift card?
Knix gift cards can be redeemed in the United States only for authorized products at www.knix.com by entering your gift card information at checkout.
What if I have a question about redeeming a gift card?
If you or your gift recipient have any questions or difficulty redeeming a gift card, please reach out to Knix Customer Service here.
Does a TGCM KNIX Issued Knix gift card have an expiration date or any associated non-use fees?
TGCM KNIX Issued Knix gift cards do not expire or incur any fees.
How can I check my gift card balance on a TGCM KNIX Issued gift card?
Gift card balances can be checked here, by entering your 16 digit card number and 6 digit PIN number, or by contacting our team at knix@giftcardhelp.com.
How can I request a refund for my TGCM KNIX Issued Knix gift card if it has a low balance?
Where required by law, remaining balances on cards may be subject to refund. If your TGCM KNIX Issued Knix gift card has a verifiable balance of $15 or less, please contact knix@giftcardhelp.com to request a refund.
How can I request a replacement on a lost, stolen or damaged TGCM KNIX Issued Knix gift card?
To request a replacement or report a lost or stolen card, please contact knix@giftcardhelp.com.
Who should I contact with concerns about the status of a gift card or gift card fraud?
If you have any questions or concerns about the status of a gift card, please email us at knix@giftcardhelp.com.